You Can’t Opt-In to Redesigns
There have been a lot of website redesigns this year, and more are on the way. With each one, there have been major complaints. Not just the usual “Eh, the old one was better,†but actual resistances. It’s fairly common knowledge among designers and operators of websites that a good portion of a given site’s users will complain about a redesign. It’s considered to be a major accomplishment to get through a design overhaul with very few complaints. People resist change, whether it’s for the better or not. But people lately have been going beyond the usual minor whining.
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